The Telecom Regulatory Authority of India (TRAI) has launched a revamped version of its TRAI MyCall mobile application, enabling telecom users to rate their voice-calling experience and report network-related issues in real time. The updated app aims to improve voice call quality by collecting direct consumer feedback, which is shared anonymously with telecom service providers (TSPs) and TRAI for analysis and corrective action.
What is the TRAI MyCall App?
TRAI MyCall is a citizen-centric Android application that allows users to evaluate the quality of their voice calls immediately after a call ends. The app gathers feedback on call quality and network performance, helping telecom operators identify weak network areas and improve service quality.
Key Features of the Revamped MyCall App
1. Instant Call Rating
Users receive a pop-up after each voice call, allowing them to rate the call quality on a 1–5 star scale.
2. Report Specific Call Issues
The updated app lets users report detailed problems, including:
- Call drops
- Echo during calls
- Audio delay
- Voice breaking
- One-way audio
- Cross-connections
- Slow call connection
These reports help telecom companies pinpoint network issues more effectively.
3. Historical Call Feedback
Users can:
- View previously submitted ratings.
- Rate missed calls later from their call history.
- Submit feedback for multiple calls at once.
4. Interactive Dashboard
The app includes map-based dashboards that allow users to view summarized feedback and network performance trends.
5. Customizable Settings
Users can configure:
- How often rating prompts appear.
- Data synchronization preferences.
- Layout of the feedback pop-up.
6. Hindi Language Support
The app automatically supports Hindi when the device language is set accordingly, improving accessibility for a wider audience.
7. Additional Feedback Options
Users can also report:
- Poor network coverage
- Background noise
- Audio distortion
- Other voice quality issues affecting the call experience.
How Does the App Help Improve Call Quality?
The feedback submitted through MyCall is anonymized before being shared with TRAI and telecom operators. This allows:
- Telecom companies to identify areas with poor voice quality.
- Operators to take targeted corrective measures.
- TRAI to monitor the Quality of Experience (QoE) of consumers across different telecom networks and strengthen regulatory oversight.
Privacy and Data Security
TRAI states that:
- User feedback is stored anonymously.
- Contact details and call logs are not linked to submitted feedback.
- Users initiate feedback voluntarily.
- The app requires access to Call Log and Contacts only to identify calls for rating and can be uninstalled at any time.
How to Download the MyCall App
The revamped TRAI MyCall app is available for Android devices through the Google Play Store. After installation, users can grant the necessary permissions and begin rating their voice calls to help improve telecom service quality across India.
Why This Matters
India has over a billion telecom subscribers, and voice calling remains one of the most widely used communication services. By collecting real-world feedback from consumers, the revamped MyCall app provides valuable insights that can help improve network performance, reduce call drops, and enhance the overall calling experience.